Terms & Conditions

Terms & Conditions Applicable While using the services of Sure N Pure.com

Guarantee of Quality

Sure N Pure.com assures all products supplied under surenpure.com to its customers are of the highest quality.

Payment Options

Sure N Pure.com offers wide range of payment options, customers’ can pay through debit/credit cards, online banking, cash on delivery, card on delivery and our website uses a secure payment system.

 All transactions are in Indian Rupee.

Acceptance of Order

Orders’ are accepted via phone, web & whatsapp. For web orders’, a confirmation mail shall be sent.

For phone and whatsapp orders, a confirmation SMS shall be sent to the customer, also our customer relationship executive shall call and confirm each order placed by the customer.

Acceptance of an order by us is confirmed by the above means.

Website Liability

We make every effort to ensure the information provided in our website is right & correct to the best of our knowledge. Sure N Pure.com does not accept any liability / responsibility for any loss resulting from information contained on our website or in respect of any omissions or errors. To the extent of the law, by using surenpure.com, you agree that we will not be liable to you or any third party for any loss or incidental damages that arise as a result of using surenpure.com.

Returns Procedure

Please note due to the perishable nature of products sold on surenpure.com we will not accept order cancellations after the point of dispatch.


If you are not happy with the product ordered, we will provide a full replacement of the product ordered.

Right To Cancel

Your right to cancel starts at the time of placing the order, as all of our products are food and therefore perishable, your right to cancel ceases at the point of dispatch.

Delivery Methods & Times

Orders from surenpure.com are shipped to customers in specially designed containers to anywhere in the mentioned cities. Customers can give additional delivery instructions for their order online at the time of purchase. Deliveries are attempted at least once on the day of delivery.

Retention of Title

This remains with surenpure.com, until the value for goods are paid for in full.

Delivery Charges

These are automatically added to the cost of the product as part of the process of submitting an order.

Delivery is subsidised for orders – surenpure.com, charges for orders under Rs. 299/-, for orders over Rs 299/- delivery is free within Coimbatore Corporation city limits.

Application of Value Added Tax (VAT)

VAT is included in the cost of each product, where applicable.

Image Liability

Please note that pictures on the website are for illustration only and will be different from actual product. We do not supply cooked products unless otherwise stated on the product. If in doubt, please contact us before ordering.


Discount Coupons

Discount coupons are applicable from time to time subject to terms and conditions

Order Confirmations

Upon submitting an order using our automated shopping basket system, the customer will receive an email containing order confirmation and details of the order. 

Data Protection

Surenpure.com is committed in protecting your privacy, all customer information is used to process your order and to provide you with the best possible service.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a 'cookie' which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. For more information visit our Privacy Policy page.

Bulk Orders

For bulk orders’ please contact us separately by e-mail: info@surenpure.com / or by mobile 90030 51515

Unforeseen Circumstances

While every effort will be made to meet shoppers demands, cancellations or variations may be necessary as a result of Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other causes beyond the control of surenpure.com


If you have a complaint please contact us immediately by e-mail to info@surenpure.com or by phone 90030 51515.